FAQ
Welcome to our FAQ page! Here, we’ve gathered answers to some of the most common questions about shopping at Emperio Modern. If you have any other questions, feel free to reach out to us at emperiomodern@gmail.com.
1. What countries do you ship to?
We currently offer shipping within India only. We plan to expand our shipping options in the future, so stay tuned!
2. How long will it take for my order to arrive?
- Standard Shipping: Delivery within 3-7 business days.
- Please note that delivery times are estimates and may vary depending on your location.
3. How can I track my order?
Once your order has been shipped, you will receive an email with tracking details. You can track your order using the provided tracking number.
4. How can I change or cancel my order?
If you need to change or cancel your order, please contact our customer support team at emperiomodern@gmail.com as soon as possible. We can only make changes or cancellations if the order hasn’t been processed or shipped.
5. Do you offer gift cards?
At this time, we do not offer gift cards, but we are considering this feature in the future. Stay tuned for updates!
6. How do I return an item?
We hope you love your purchase, but if you are not completely satisfied, please contact us at emperiomodern@gmail.com within 7 days of receiving your order. Our team will guide you through the return process.
7. Are your products eco-friendly?
Yes! We are committed to sustainability and carefully select products that are made with eco-friendly materials and practices. Our packaging is also designed to be as environmentally friendly as possible.
8. Can I change the shipping address after placing my order?
Once your order is processed, the shipping address cannot be changed. Please double-check your shipping details before completing your order to ensure accuracy.
9. I received a damaged or incorrect item. What should I do?
We’re sorry to hear that! Please contact our customer service team at emperiomodern@gmail.com within 7 days of receiving the item. Provide us with your order details and photos of the damaged or incorrect product, and we’ll take care of the issue as quickly as possible.
10. How can I contact customer support?
You can reach our customer support team via email at emperiomodern@gmail.com. We’re here to help and will respond as quickly as possible.
